Purchase Guarantee

Authentic Guarantee

ysexdolls is verified and official love doll vendors/distributors of WM Dolls, YL Dolls, Piper Doll, Irontech, Doll House 168, Doll-Forever, SM Doll, Sino Doll, HR doll, JY Doll, & 6YE Amor. All dolls are 100% authentic.

Quality Control
We have established a strict quality control system, and every doll is thoroughly inspected and tested before leaving our studio with firm privacy-preserving packaging and guaranteed logistics. We perform a quality check on your dolls before we ship to you. Therefore, there will be unlikely any damage or defects on your dolls.

Damages & Warranty
We do not offer refunds for any other reason other than a product damaged on arrival.

However, in the event, you receive a defective product, we will provide all the necessary kits to help you fix the item. So you must inspect it from head to toe before using on receipt of the doll. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at [email protected]. We can then work to resolve the issue.

If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation. If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.

We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

What is not covered under the guarantee?

  • User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered. To learn more about caring for the dolls, please visit this page.
  • Used Dolls – Any dolls which have been used will not be eligible under the guarantee.
  • Skin imperfections – It’s normal that the skin color looks slightly different on computer screens versus the one you receive.
  • Finger & Toe Nails – The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
  • Loose Eyelash – A protective eye mask (spongy) will be attached to the doll face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
  • Makeup Difference – We have made our efforts to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly versus the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.
  • Heating and moaning – please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it disconnected while you use it. The factory can repair it if the buyer pays for the shipping. (never disconnected if used in appropriate way.)

If you have any problem with your order, please call us via live chat, send an email to [email protected].

Order Change Or Cancellation
Order processing starts within 12 hours of receipt of your order if not sooner, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, you will be charged a 20% cancellation fee for your canceled orders. If we have finished your doll and you insist on canceling your order, 30% will be charged. This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping.

Orders as below cannot be canceled:

  1. Order with implanted hair cannot be canceled as implanted hair is handmade and it will take a lot of time to make it.
  2. Silicone doll orders cannot be canceled because it costs much than TPE if the order processed.
  3. In-stock dolls. We will ship it on receipt of your order if you choose in-stock dolls. The shipping carrier may take it while you cancel it, and we cannot recall the package as it may cost a lot of shipping fees.

Before you place an order, please make sure everything works right.

However, you will not be charged any fees to add items, change items, or canceled your order anytime prior to processing the order. An order cannot be changed or canceled once it has been processed since it’s a personal custom made product. In the event your order has already been in processing, any changes or cancellation would be subject to our Return & Exchange Policy.